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S'the Xaba

1 reviews | Active since Sept 2020

17 Apr 2023, 21:19

Alexander Forbes Nonsense Continues

I wrote a desperate review a few weeks ago hoping that Alex Forbes would escalate and expedite my claim. Was I wrong!!

In the weeks that have passed, I have been given feedback, after days, of how they are struggling to get a stamp or signature from my former employer. Even though they signed my original claim in January, I had to alert them to this even though such records should be on their system

In all this time, I have expressed and demonstrated how desperate my personal situation is without any recognition or empathy shown by the agent handling my case.

I will continue to write reviews everyday from here onwards until I have my funds, people need to be aware of how terrible claiming can be from them. Only sad part is every employer I go to seems to want to utilise their services, there is just no escape

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply17 Apr 2023, 21:29
Official
Dear S'the At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations
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S'the Xaba's update17 Apr 2023, 21:33
Reviewer Update
This is a generic response to protect your image to the public and make it seem like you care about your policyholders, when your main interest is protecting the contracts you have with the policyholders employers!

I will keep at this everyday, you have no idea the level of suffering not having access to my funds has brought to me & my family. You have made me literally begging for my own money