Alexander Forbes - no transparency

Once again Alexander Forbes seems to disappoint. So the 2pot system kicks in they allegedly prepared themselves for this transition not understanding the complexity of everyone and their needs. First of all they want to explain the system takes 20 days to filter through the claims yet some people process their claims and then in a few days some gets paid out, yet majority must wait for what I don't understand there is no consistency again not transparent they can't even explain to me how the system works, because they themself don't understand a system they have been working on for years. Then they close their call center for the day because they don't know what's happening complete lies. Yet they were prepared for this 2pot system I'm sure there was briefs on how to handle curve*****, but the call center staff is so ***********. Ann Leepile can you please give the countries people closure and explain why your staff has no idea what's happening in your business. There is no commitment to developing their people and they definitely don't have a transformed environment for the benefit of their clients and society in general. Setting standards on being clear in terms of the value they add but not living up to their values.