Alexander Forbes (no star) unsatisfactory services

Dear Alexander Forbes, thank you for having an excuse every time I call your offices to do enquiries regarding my "business" and asking for an status. Thank you for asking the same questions over and over again, and after more than 20 calls, more of less 8 emails, you are still unable to assist me with my enquiry. Thank you for your aseemingly unqualified, uneducated staff members answering the phone that were unable to assist me with the more or less 20 calls I have made to you so far. Thank you for not keeping to your policy statements that payments will be made between 4-6 weeks after claiming. It has been 6 weeks already, but no claim received. Thank you for for making untruthful and deceiving statements on your website about your company. Thank you for not answering and replyvto any of my emails send with the information I needed. Thank you for replying with the same questions requesting the same information over and over again. Shall we continue this for a year with the uneducated and uninformed staff members working at your company? Are you willing to resolve my request within the next couple of days before the end of February 2024, or should I consult a lawyer to help you sort out your problems? Thank you that everytime I log onto my profile, it throughs out an error, even after many attempts to resety password. Is this perhaps how you block customers when they receive unsatisfactory and poor service fr you? Thank you for making it easy for me to know that I would never recommend your company to any of my friends or family members. It was an easy choice. Kindly please try to resolve my request before the end of this year? But also change your payout status, since the 4-6 weeks proclammation that you made on your website, is unfortunately untrue and misleading. I sincerely hope that we can resolve this matter as soon as possible.