LS
Lorne S
1 reviews | Active since May 2024
11 Jun 2024, 15:42
Alexander Forbes no reference numbers at Help Desk
Alexander Forbes and City of Cape Town Contactus have no reference numbers from their Help Desk. Calls just wait there until someone decides to reply when they feel like it. No expertise to changing contact details as username for Infoslips to view my pension payslip online. Still haven't had my issue resolved
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Alexander Forbes Financial Services's replyOfficial
11 Jun 2024, 15:45Dear Lorne , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Jun 2024, 15:45
Official
Dear Lorne , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations