NS
Neil S
1 reviews | Active since Nov 2020
23 Jan 2023, 10:31
Alexander forbes ###NO PAYOUT### REFUSE TO PAY
Alexander forbes does not even deserve a 1 star. They do not want to pay me out my savings. Which has been with them for years. My statement shows the total amount due to me which their agents agreed it is due to me. Now they giving stories that they can not pay. A specialist was supposedly working on this for a month but to date there has been no communication from the so called specialist. I have sent emails and Saturday I received an email saying that there is no finds due to me so now the +- R200k that's due to me automatically can not be paid. This is not the last review I will be posting. I'm also going to the ombudsman and media with my issues
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
23 Jan 2023, 12:01Dear Mr. Subramoney,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Jan 2023, 12:01
Official
Dear Mr. Subramoney,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
NS
Neil S's updateReviewer Update
23 Jan 2023, 15:37Good day
I received a call from your company saying that I will receive an email just after 1pm. It is now 15:37pm no emails. Is this a strategy to keep clients waiting
I received a call from your company saying that I will receive an email just after 1pm. It is now 15:37pm no emails. Is this a strategy to keep clients waiting
NS
Neil S's update23 Jan 2023, 15:37
Reviewer Update
Good day
I received a call from your company saying that I will receive an email just after 1pm. It is now 15:37pm no emails. Is this a strategy to keep clients waiting
I received a call from your company saying that I will receive an email just after 1pm. It is now 15:37pm no emails. Is this a strategy to keep clients waiting