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vanesjonesy V
1 reviews | Active since Oct 2016
04 Apr 2019, 09:14
ALEXANDER FORBES NO FEEDBACK OR CUSTOMER SERVICE RE UNCLAIMED BENEFIT
I received a call in 2017 i.r.o. unclaimed benefit for my late father. In March 2018 I submitted all the forms, but it took up to Dec 2018 to confirm that all was in order. I was promised a payout in 6-8 weeks. I have called in Feb and again this week to follow up and just get told it will be escalated. I have sent call back request and send a request on email to respond, just nothing !!! You cannot speak to a superviser and it takes a very long time for calls to be answered. What more should one be doing?
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
04 Apr 2019, 10:21Dear Vanessa
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply04 Apr 2019, 10:21
Official
Dear Vanessa
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
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vanesjonesy V's updateReviewer Update
08 Apr 2019, 11:42I still have had no feedback on this matter or any call back.
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vanesjonesy V's update08 Apr 2019, 11:42
Reviewer Update
I still have had no feedback on this matter or any call back.