Alexander Forbes no communication whatsoever

<p>My fiance was contacted by trasing agents on behalf of Alexander Forbes in connection with surplus pension that must be paid to him. The forms were filled out the same day and sent to surplus email address he was given. Two weeks later he calls for a progress report, only to be told the forms are blan**** That was a lie. Secondly that he must open his own bank account even though we share a bank account and the forms sent state that he is signatory on the bank account. They have the original bank form. So after two weeks, no one from Alexander Forbes could call or email to let us know. There is NO COMMUNICATION whatsoever. He would like his surplus paid promptly and have the common decency to let him know what is going on. You cannot take this long. </p>