Alexander Forbes - Never Again

<p>I can't believe AF is doing this to me! I submitted an application to have my benefits paid to me at the beginning of January when i left my previous employer. AF then sent me an sms a month later saying that i needed to sort out my tax issues with SARS in order for them to proceed with payment. Because i didn't understand exactly what they wanted me to do, I called their customer care line. A very rude consultant told me i had to visit SARS to find out and then contact AF once the tax issues had been resolved. Even though i was annoyed, i went to SARS and SARS confirmed in writing, all my tax details. I called AF again and they asked me to send the proof to them, which i did. This was on March 10. No one contacted me for a while until June 10. when i received another sms saying my claim had been paid and that i should contact AF if the payment did not reflect within 3 working days. It didn't so i called the customer care line once more on the 13th of June. Guess what? My payment had been rejected by my bank, so Eric from AF said. I asked him why and he said this could be due to invalid bank details. He asked me to send my bank statement and certified ID and my claim would be paid within 5 working days. On the 21st of June i then got an email from AF again saying i needed to fill in a Change of Bank Details form in order for payment to be processed. Seriously?????? After this, what's next since AF will keep requesting more and more details??? I guess i need to wait another 3 months after submitting this new form only to be told of something else they need. I know companys have procedures but this is clearly a payment avoiding procedure. Why do i keep getting new requests on top of more requests? I understand this is a financial services business but these delaying tactics are clearly something AF does to get their clients tired of begging for their money until they just keep it eventually. AF likes your money but after making so much more from it, they still don't want to give you your dues. I've been wadting my time and money calling AF and the results are the same. If anyone knows what's good for them, don't go the AF route!!!</p>