Alexander Forbes Miscommunication false promises.

My Name is Sinovia Padayachee. I worked at a company Talksure between 2015 to 2018 and I had a policy with Alexander Forbes which was a pension fund. When I left the company I completely forgot about the policy. In October 2022 I was contacted by Alexander Forbes advising Me that there was money owed to me however I didn't have my ID documents. In September 2023 I sorted my ID out and I submitted all the information they requested. I have been waiting for the money since then. Upon my calling them 2 weeks ago they advised me that there were 2 payments that I would receive.

This past Wednesday 28 February 2024 they paid me an amount of R800 which was a complete joke because that does not add up to the 2 to 3 years I was initially paying for. When I called the claims department and this was going back and forth to ask why I paid that amount the person's response was that's all they owed, I then advised her that as per the previous conversation with a consultant from Alexander Forbes, they advised there are 2 payments. This is stressful and I feel ****** by such a big company. All I am saying is to pay my fund which I paid for 3 years and R800 is incorrect. Do not rob innocent people and I am not willing to wait Any longer so money that is owed to me. Email address ***