nN
norman N
1 reviews | Active since Apr 2011
26 Nov 2024, 16:16
Alexander Forbes Mickey Mouse financial services
AF - Mickey Mouse financial services. The worst service ever. I submitted my claim on the 15 of October, under normal circumstances it take less than four days, as it was with my colleagues. First your incapacitated staff captured incorrect data secondly you demanded proof of notice of registration I submitted. As I stand I have asked if you need anything is missing? The answer is we have all your documents required. Was told it would be escalated to the superior, hence to be captured manually,Today 26 November I was told it the same bull story. Claim number ***.
I want this resolved immediately. This is my money.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
26 Nov 2024, 17:23 Dear Norman ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply26 Nov 2024, 17:23
Official
Dear Norman ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
