JB
Josh B
1 reviews | Active since Nov 2021
17 Jan 2026, 12:23
Alexander Forbes living like it's 2005
Took away their mobile app and now you can only sign in on a browser which is very annoying. On top of that, their website is constantly down so you can't even login to see balances, submit & track claims, and anything else that you expect to have 24/7 access to.
Please upgrade your IT department and get your devs to release the mobile app again so I can actually check on my money
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
19 Jan 2026, 08:25Dear Josh,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply19 Jan 2026, 08:25
Official
Dear Josh,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience