NF
Noni F
1 reviews | Active since Dec 2024
11 Dec 2024, 13:08
Alexander Forbes - lies and lies
I submitted my paperwork on the 25th of September 2024 for the payment of my pension over to myself, they only acknowledged it on the 7th of October, I am still waiting for the payment to take place, I have been **** to by staff there and every time I call their turn around times change. They are earning interest on my money that is lying in their bank account yet they deny this and act like it is not happening. You never get a straight answer out of any of their staff. I received an email stating that on the 27th of November the claim was sent for authorisation and payment and that it would take 5 to 7 working days now it is 7 to 14 working days, now I am curious as to what it will change to next week
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
11 Dec 2024, 15:56 Dear Noni
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply11 Dec 2024, 15:56
Official
Dear Noni
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
NF
Noni F's updateReviewer Update
13 Dec 2024, 09:01And still no feedback or action from Alexander Forbes, absolutely pathetic company to have to deal with
NF
Noni F's update13 Dec 2024, 09:01
Reviewer Update
And still no feedback or action from Alexander Forbes, absolutely pathetic company to have to deal with
NF
Noni F's updateReviewer Update
18 Dec 2024, 10:3712 weeks since my claim was submitted and still just getting lies and misinformation from Alex Forbes I am actually considering a ******** case against them as this is now bordering on theft of my money. Companies who make use of the “services” offered by this absolutely useless company are in my opinion just as inept and *********** as Alex Forbes
NF
Noni F's update18 Dec 2024, 10:37
Reviewer Update
12 weeks since my claim was submitted and still just getting lies and misinformation from Alex Forbes I am actually considering a ******** case against them as this is now bordering on theft of my money. Companies who make use of the “services” offered by this absolutely useless company are in my opinion just as inept and *********** as Alex Forbes