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natalietoi N

1 reviews | Active since May 2016

03 Jul 2018, 14:55

Alexander Forbes - lacklustre service

I never received an IT3a from yourselves nor has SARS received this certificate - tax season is upon us - plse advise what the delay is and why it is that I have to chase this up with AF? shocking service

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Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply03 Jul 2018, 15:10
Official

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We are investigating this matter and will be in contact with you via the details provided.

Kind Regards

Bengy Marais

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natalietoi N's update05 Jul 2018, 16:32
Reviewer Update
Thank you to Sadia Dawood fm AF for sorting this out so speedily. Appreciate it
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply05 Jul 2018, 16:42
Official

Good day Natalie Toi

Thank you for you feedback regarding your query.

We are pleased to hear that you have been assisted and are now happy with the service received.

We will ensure that Sadia and her manager receive the compliment.

Kind Regards

Lebo Mokoena