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mmabathomodise M
1 reviews | Active since Dec 2016
19 Sept 2024, 14:29
Alexander Forbes is ridiculous
Alexander Forbes is so annoying and they make rules which favours them not their client, on 2 Pot system they knew before the 1st September about it but their Whatsapp is not working, for calls you will sit 2 hours waiting and Their portal is full of lies. Imagine 10% of **** is 29k how possible is that and when you are claiming their portal will be stucked on one thing for 6 full days. We understand the high volume of application
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
19 Sept 2024, 15:55Dear Mmabath
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Sept 2024, 15:55
Official
Dear Mmabath
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
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mmabathomodise M's updateReviewer Update
25 Sept 2024, 11:05Is very sad now on my portal is being 5 days it says payment nothing is happy . I feel Alexnder Forbes is one of the big Insurance funds but very USELESS
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mmabathomodise M's update25 Sept 2024, 11:05
Reviewer Update
Is very sad now on my portal is being 5 days it says payment nothing is happy . I feel Alexnder Forbes is one of the big Insurance funds but very USELESS