CB
Cyril B
1 reviews | Active since Oct 2010
18 Aug 2025, 09:48
Alexander Forbes is putrid
The worst customer service in the history of financial institutions. More than 240 hours waiting for a call that was promised within 24hrs.
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Alexander Forbes Financial Services's replyOfficial
19 Aug 2025, 07:51Dear Cyril At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply19 Aug 2025, 07:51
Official
Dear Cyril At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations