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Mpho M
1 reviews | Active since May 2023
15 Feb 2024, 18:21
Alexander Forbes is heartless
It's been almost 3 years since my late Father passing and we have not received the death benefit payout. It has been a difficult time for my Mother because she is going through depression because my sister is unable to register for varsity.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
16 Feb 2024, 08:00Dear Mpho , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply16 Feb 2024, 08:00
Official
Dear Mpho , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
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Mpho M's updateReviewer Update
12 Aug 2024, 12:31We are still not helped.. The customer and escalation emails don't work.
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Mpho M's update12 Aug 2024, 12:31
Reviewer Update
We are still not helped.. The customer and escalation emails don't work.