Alexander Forbes Incompetency

My employer from 7 years ago was using their services and when I left the company my provident fund was moved to a different insurer. Last year my new employer decided to change an insurer and use Alexander Forbes. In mid-August I tried registering on the AF connect to be able to view my investment to only realise that my profile with relates to my old employer from 7 years ago. It is impossible to reach their call centre, they provided a WhatsApp line and decided to block it even before the two pot kicked in. I sent e-mails but struggled getting a response until a few days later where they asked me to provide my new details for them to effect the changes. I have sent numerous emails since and 4 weeks later, my profile is still not updated and no feedback has been received from this company. You should be listed on the Forbes list for the most unreliable companies.