1 reviews | Active since Apr 2025
Alexander Forbes Incompetence
Tracing agent told me Nov.2024 I got 3 Pension amounts from Edcon between 29 to 35 years ago. Completed all required documents. Got told case closed 1st Jan.2025. Got X amount paid in2 my bank 14 March.2025. Xpected *** though. No xplanation HOW they arrived @ that figure. No invoice; nada. Threatened with lawyer to get invoice. Got send a bogus letterhead letter, did not even mention Edcon nor reference nr on it. So, there goes monies due 2 me, in2 someone's pocket without any further xplanation? This is a financial Service firm. How does anyone & all, reading this, think AF pay all the wages of their employees? It doesn't take 75 days 2 do an electronic transfer from their Trust account in2 your bank account. If you have a Rmillion sitting in their Trust account for even 7 days, nevermind 30 or 60 days, they will harvest that interest. You will not see it. People, check your dates; check your release dates. Interests are due 2 you, not them. Your money is suppose to earn interest right up to the moment of transfer in2 your bank account. These people's Trust rating& 117 spot says it all. It's not incompetence; it's deliberate something else...DO NOT TRUST ALEXANDER FORBES!!
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
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Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
