TM
Tebogo M
1 reviews | Active since Oct 2019
13 Dec 2024, 14:54
Alexander Forbes in December mode!
Im not impressed at how you can blatantly ignore emails.. not even acknowledge same.. even through an automated process.
Suggestions:
Get your IT team to put in place an automated response wherein you atleast advise clients of your turnaround time.
Clearly indicate where matters can be escalated to when the turnaround time is not adhered to.
SBGRFadmin, are not responding to the email I sent or even follow ups.
looks like companies only act when sent to hello Peter.. so this purely an attempt to get some service.
Deep sigh, will be interesting to see if this channel works
Helpful (0)
Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
13 Dec 2024, 15:18Dear Tebogo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply13 Dec 2024, 15:18
Official
Dear Tebogo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
TM
Tebogo M's updateReviewer Update
13 Dec 2024, 15:36Just respond the mails I sent please… thats what would be helpful, that how you show client are important not saying you will investigate. Just respond!
TM
Tebogo M's update13 Dec 2024, 15:36
Reviewer Update
Just respond the mails I sent please… thats what would be helpful, that how you show client are important not saying you will investigate. Just respond!
TM
Tebogo M's updateReviewer Update
13 Dec 2024, 16:56I have also now taken the liberty of exploring previous complaints, and I notice that its all the same thing.. you have a pattern of sending a generic response in an attempt to pacify the situation and make it look like you are working.. mean while its automated.
If you cared about people you would do better. Its actually quiet scary how an institution such as yourself are getting away with this.. You really are in holiday mode!!
If you cared about people you would do better. Its actually quiet scary how an institution such as yourself are getting away with this.. You really are in holiday mode!!
TM
Tebogo M's update13 Dec 2024, 16:56
Reviewer Update
I have also now taken the liberty of exploring previous complaints, and I notice that its all the same thing.. you have a pattern of sending a generic response in an attempt to pacify the situation and make it look like you are working.. mean while its automated.
If you cared about people you would do better. Its actually quiet scary how an institution such as yourself are getting away with this.. You really are in holiday mode!!
If you cared about people you would do better. Its actually quiet scary how an institution such as yourself are getting away with this.. You really are in holiday mode!!
TM
Tebogo M's updateReviewer Update
13 Dec 2024, 16:58holiday mode the whole year!!! Can a human being call me and advise when I will get assistance
TM
Tebogo M's update13 Dec 2024, 16:58
Reviewer Update
holiday mode the whole year!!! Can a human being call me and advise when I will get assistance