ALEXANDER FORBES IGNORE CLIENTS

I have been in contact with Alexander Forbes since 11 Nov 15 regarding an unclaimed provident fund.<br> On 21 Jan 2016, Natasha Ndyamba confirmed via email the below response to me:<br> <br> \The claim should be finalised within the next 7-14 working days from 18 January 2016 provided that there are no problems when we do the account holder verification process.\"<br> <br> It is now more than 14 days later as per the above information received from her and I have sent numerous emails to [Email Removed] without receiving a response from Alexander Forbes.<br> <br> They do read my mails as I get the read receipt, but they choose to ignore it.<br> <br> My reference number that they have issued to me for this query is: <br> <br> CLAIM NOTIFICATION CRM:***:CAS-***-Y5Y2Z9<br> <br> "