Alexander Forbes, I’d like my money now please.

So disappointed in Alex Forbes! I submitted a claim over a month ago and requested to be advised on the amount. I have sent all of the correct paperwork through, called countless times and I have been told a different story each time about when I will be paid out. According to YOUR consultants on the phone I should’ve received my payout by now... I’m DEMANDING a follow up because you guys are so pathetic at doing so. I have sent SO many emails and tried calling SO many times (at which is becomes a cost for me to carry because apparently nobody answers the phone or you hold for what feels like 300 years). Everything has an automated response and I don’t appreciate my mails not being attended to for over a month.