ALEXANDER FORBES HOLDS ONTO MONEY/NOT KEEPING PROM

I worked for a company for many years (I do not wish to name this company) and they invested on behalf of the staff for their pension funds with Alexander Forbes. The staff contributed as well. It came to light recently that Alexander Forbes have not paid out many of their customers. I have called them repeatedly and finally emailed them. I took ages just to get my policy or customer number. On the 24 August 2015 they said that my query would be dealt with in two working days. They REFUSE to tell me what amount is due to me. Why are they doing this? I think it is to keep people in the dark about what is due to them. Now that I finally have my customer number I repeatedly get told to hold or that someone will come back to me. RONALD MPOFU in fact sent an email stating that my query will be dealt with in 2 working days. I am unemployed so I really need the money and a successful conclusion to my query. It has now been 10 working days and they REFUSE to tell over the phone or in writing what is due to me. I am FED UP. I know that many people are complaining about the lack of concern by ALEXANDER FORBES to their clients.