Alexander Forbes help desk not helpful at all

I contacted Alexander Forbes help desk to ask about a debit order of R117.89 that has been deducted off Mrs H Plekker's bank account. I gave them the reference number and was put through to Momentum, then back to Alexander Forbes, and back again to Momentum, and back to Alexander Forbes. After this back-and-forth was repeated a few times I had to give up because it was clear they did not seem to know how to deal with my enquiry.

Hello Peter has always been able to get the message through to the right people in the past so I decided to contact Hello Peter again for help. We just want to know what this deduction is for so we can confirm our records.