Alexander Forbes hell

I’ve submitted my withdrawal claim October 2021, afterwards nothing was communicated to me for 4weeks. I decided to follow up and was advised my employer sent missing documents. I then resent them beginning November. It’s been 4weeks again no communication and when I call they don’t answer till my airtime finishes. I’ve requested callbacks numerous times and also sent numerous emails yet no one gets back to me. It’s the worse service ever considering I did specify I need the funds urgently and wasn’t willing to wait longer as nothing was communicated on their end. I called the call centre around 08:10 this morning but the automated prompt says it’s outside their business hours whilst they resume work at 8am. It’s pathetic how they hold on to ur funds and say nothing. I will never do any investment with them