Alexander Forbes has Terrible Customer Care and Service

On the 29th of September 2025 @ 8:23 am, I sent an email to Alexander Forbes regarding my IRP 5 e-filing tax certificate (certificate no: ***) they provided that erroneously added my ROT transfer to Sygnia's Provident Fund as a Gross Employment Income (Taxable) amount of R577062 (Source code: 3699), instead of non-taxable Income (source code: 3696). I have tried to resolve this with Alexander Forbes via multiple channels, such as email (received comms), telephony (no comms and call dropped while explaining my situation), WhatsApp (no help provided specific to my situation), and requesting help from the financial advisor contact details (no comms or callback, going for 2 weeks now). Still, they are unable to resolve this error on their side (via numerous emails sent and received), and it is going towards a month now, and the SARS e-filing cut-off date is 20 October.

I feel hopeless and frustrated, it is as if Alexander Forbes personnel do not care at all!