KR
Kurt R
1 reviews | Active since Nov 2021
19 Sept 2024, 16:01
Alexander Forbes has left the country!
An unpleasant and frustrating experience dealing with Alexander Forbes. There is no response to emails even after their stated turnaround time has expired. Even on this platform clients receive a bottle response, a disconnected customer experience.
Furthermore, my claim is also not being processed while those who submitted theirs days after I did, received their funds. This is not a SARS as they've not received a directive yet.
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Alexander Forbes Financial Services's replyOfficial
20 Sept 2024, 08:31Dear Kurt
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply20 Sept 2024, 08:31
Official
Dear Kurt
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations