Alexander Forbes: Gross Incompetence- Emma Kola, Jay Penta and Co.

Item: Alexander Forbes Financial Services
Rating: 1
Author: Wisani M

Fund Administrator Emmah Kola (***) and her Manager Jay Penta (***) are recklessly *********** and bothering on **********. Deliberately delaying payouts with no proper response-to-query communication.

The Alexander Forbes complaint mechanism is also non-functional.

The behaviour of most of the agents also smells of some cartel scheme that benefits from withholding payment. Time will tell.

I must applaud Xolani X. At least he called back as promised and with relevant feedback. Stellar service.

Helpful (0)

Replies (2)

Alexander Forbes Financial Services's replyOfficial

08 Jun 2020, 16:39

Dear Wisani,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

We will investigate your query and provide feedback with the contact details provided.

Kind Regards,
Mpho Mohlabi

Alexander Forbes Financial Services's reply08 Jun 2020, 16:39

Official

Dear Wisani,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

We will investigate your query and provide feedback with the contact details provided.

Kind Regards,
Mpho Mohlabi

Wisani M's updateReviewer Update

08 Jun 2020, 19:02

Hi Mpho

I'll wait for the non-automated response. I've seen the above automatic response on a complaint similar to mine dated March 2020.

Wisani M's update08 Jun 2020, 19:02

Reviewer Update

Hi Mpho

I'll wait for the non-automated response. I've seen the above automatic response on a complaint similar to mine dated March 2020.