Alexander Forbes Funeral Policy

I have only been dealing with this company since my mother's passing.. I have sent multiple email messages, phoned and spoke to people as well but keep being told to either wait more days and get no info whatsoever regarding the matter.. My mom has now been deceased for a month and is still yet to be even cremated but paid a funeral policy for more than 20 years and this is unacceptable behavior from any company... I was apparently put onto high status 2 weeks ago and still nothing even the company awaiting to do the cremation has not received feedback either.. I have informed my attorneys of this matter as well today and will be taking the necessary steps further now.