Alexander Forbes Frustration

What a frustrating and never ending mission to get my own money back from Alex Forbes! A claim process that was started last year October 2022 is yet to date to be completed due to Alex Forbes continously irritating processes, lack of communication and action. I have phoned 3 times over the past week and advised that this has been escalated to management, and that management would be in contact within the next 24 hours. That was on Wednesday, it's now Friday, still waiting for the call. Clearly my query is not a matter management is taking seriously. That time my personal financial situation is dire and could be relieved by them releasing my own funds. I have been left with little choice but to share my complaint on this platform, who knows maybe the management will finally get back to me and resolve my escalation.