KM
Kwanele M

1 reviews | Active since Feb 2024

06 May 2024, 17:08

Alexander Forbes Financial Services Not Prioritizing Their Clients.

So, I have written a review about Alexander Forbes Financial Services and their horrible service that they render out to its clients. Not long after I wrote the review, I received a call from one of the employees and they promised me that they would send me an email with some documents that I need to fill in so the process will continue.

I have been waiting from that day for the email of which I have not gotten an email from them yet, I have been checking time and time again on my emails, thinking that it might be lost in junk mails, but there is nothing.

When I request for a call bac, I get emails from their AI stating that I will be called back but then they never do call me back.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply07 May 2024, 08:18
Official
Dear Kwanele,
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalations