BM
Bulelwa M
1 reviews | Active since Sept 2024
30 Sept 2024, 09:19
Alexander forbes financial services
Your services is poor. I submitted my claim on the 6th of September but up until now I didn't get my money. I went as far as to go to Sars since it's on tax application for 12 days now and they told me the claim didn't even reach them . When you are calling Alex forbes offices Noone is picking up the calls. The colleagues who even submitted their claim after me already got their money. I'm so annoyed with their system they really don't care
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
30 Sept 2024, 13:20Dear Bulelwa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply30 Sept 2024, 13:20
Official
Dear Bulelwa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
BM
Bulelwa M's updateReviewer Update
30 Sept 2024, 16:17I just saw many complaints about your services . What does that says about you it means your services are pathetic. Your staff don't even pick up the calls and when they do you will wait more than 30 min until your airtime is finished. I want my money.
BM
Bulelwa M's update30 Sept 2024, 16:17
Reviewer Update
I just saw many complaints about your services . What does that says about you it means your services are pathetic. Your staff don't even pick up the calls and when they do you will wait more than 30 min until your airtime is finished. I want my money.