OA
Omar A
1 reviews | Active since Sept 2020
14 Sept 2020, 16:24
Alexander Forbes Financial DIS-SERVICES!
My HR confirms that they sent my withdrawal forms to Nikki on 29th July 2020. I've phoned the call centre on 7th, 11th and 27th Aug as well as 7th September. Each time I've been told that Nikki hasn't uploaded / processed the documents and that the agents would escalate the query. 6 weeks passed last Wednesday and still Nikki hadn't processed the documents. SOMEONE PLEASE CHECK IF NIKKI IS NOT IN A COMA..Please avoid Alexander Forbes , other companies are working from home but still provide adequate services..
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Alexander Forbes Financial Services's replyOfficial
15 Sept 2020, 07:01Dear Omar A
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
GFP-225
Alexander Forbes Financial Services's reply15 Sept 2020, 07:01
Official
Dear Omar A
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
GFP-225