Alexander Forbes fails to pay out in time

This is regarding my withdrawal claim submitted on the 8th of February 2022 and is still not paid according to their policy its promised to be paid out within 6 weeks of the claim, my issue has been escalated numerous times within their organization still no resolution has been made, I strongly believe this is not fair and to top it off no correspondence has been sent to me I Have to continuously follow up with them and they do not live up to their end of the promise