LM
Lerato M
1 reviews | Active since Apr 2024
03 Apr 2024, 12:17
Alexander Forbes ****!!!
What a ****ty service from this company, if u have any investments with them please withdraw because when you claim your money hey will make u run around. I have an unclaimed provident fund from October 2021, early this year January I sent all the required documents and form. Till todate u haven't received any money into my account. Every time I make a follow up they tell me they escalated the matter to their sinor manager they are waiting for a respond. I spoke to Collen, Alisha, Nicholas etc u remember all the consultants I spoke to. All they tell me is that they a waiting for a respond from their senior what what. I really tired even if I don't get my money it's fine. They can keep it now
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Replies (1)Alexander Forbes Financial Services's replyOfficial
03 Apr 2024, 12:22Dear Lerato,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Apr 2024, 12:22
Official
Dear Lerato,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
