Alexander Forbes disappoints

I am only giving the star because i have no choice. dealing with Alexander Forbes were an absolute painful experience. They take 30min to answers any call 48 hours to answer any email. and then with incorrect info. To keep you busy wile you wait 30min to get to reception they ask you your id then when they answers eventually they ask it again because this app does not work. a transaction that was suppose to take 4 weeks are now entering 3 months. in 30 years no establishments queried my bank account, they are the first i got remarried and they insisted that my marriage certificate are not enough to proof that this is my account. i had to change my bank account name. now another week and a half later still no payment they now said they still didnt received all the docs although they did confirm with email after 48 hours they did receive it this was really a waist of time and a great irritation to deal with this company that claim to be first world.