Alexander Forbes - Customer Service like the Graveyard...No one Responds to Me....6 Days

Dear Core Plan Claims,

At Alexander Forbes....

I am reporting my case via a 3rd party medium due to the pure fact I get zero communication from Alexander Fobres Core Plan Claims.

Emailed last week requesting feedback regarding my pension claim withdrawal request, with no automated email acknowledging my request nor a simple sms or telephone call from one of your coreplan claims staff. It is now 6 days later and nothing. It seems I have to hunt my money down within your business and do all the lacky work. This is what your staff at Core Plan claims should be doing for your customers.

Explain the processes to me step by step in email form so I can hold someone at Alexander Forbes accountable for this delays.

Prins Angelo - M ********** 3 - 07/07/1984

The following email was sent to the listed recipients below,

********** / ********** / ********** / **********

"Hi there CorePlanClaims,

Please see attached documents to request a withdrawal of my pension fund amount. I have logged into my portal via Alexander Forbes website today and found that my pension does not reflect anymore.

I am requesting some feedback as to time lines when I can received my money ?

I see there are some posting on hello peter pertaining to this fund and delays.

Regards,

Angelo Prins Hardware Consultant (CPT)

********** "

Please get someone to call me ASPA and discuss this case of mine, as it is impossible for x4 email recipients to not respond to email for the last 6 days odd. If this is the case then I suspect you way understaffed.

This is my money, and I don't mind waiting a week for example but wait with zero communication and just relying on prayer does not do much for me. If you need to pay my money from your petty cash then I suggest do so and let your internal processes work itself out, reload your petty cash when that internal process is done.

Should I get no feedback, and date and time of my payment I will be escalating further to the next medium who will action.