1 reviews | Active since Nov 2020
Alexander Forbes contact details update.
Terrible experience just lodging to update my contact details.
I contacted Alexander Forbes on the 18/12/2023 morning to request for change to my contact details.
I made a follow-up call on Tuesday 19/12/2023 only to be told that my request was lodged in that Tuesday morning and that all would be complete Wednesday 20/12/2023
So I called in today again Wednesday 20/12/2023 only to be told to wait for 48 hours for the App team to maybe update my details on their end.
To anyone thinking of having their retirement/investment funds with Alexander Forbes, just brace yourself for delays and consultants who refuse to escalate your matter.
Liberty life process was so flawless for my wife, they were calling her through the process.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations