SM
Shaun M
1 reviews | Active since Feb 2014
14 Oct 2020, 20:48
Alexander Forbes, closing complaints without attending to them.
I received an email, stating that my case has been dealt with:
"Dear Leon Alexander Forbes recently dealt with your complaint. Please assist by answering the questions that follow. "
Unfortunately my name is not Leon and my complaint has not been attended to. I sent a response to Kusha Naidoo(client liaision specialist) on the 8th of October regarding this but no response. It has been 2 weeks now and i am no where near getting my complaint resolved.
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Alexander Forbes Financial Services's replyOfficial
15 Oct 2020, 09:48Dear Shaun
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
Alexander Forbes Financial Services's reply15 Oct 2020, 09:48
Official
Dear Shaun
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services