Alexander Forbes Client Service

The call center doesn't pick up and it takes 2-3 days for someone to get back to you via email. I have been trying to withdraw and transfer my provident fund from when I left my previous employer in September. Now only they say that they have been waiting for my new employer since the 5th of November, but no one bother to keep me updated on this claim. I was also given wrong forms to fill and there has been delays and delays. I am very disappointed that such a big organisation doesn't have basic processes in place.