DF
DEIDRE F
1 reviews | Active since Mar 2009
15 Jan 2021, 12:05
Alexander Forbes Claim Withdrawal Complaint
I'm trying now 3 weeks to get hold of someone at claim - withdrawals at Alexander Frobes for 3 weeks.
They commit to confirm receipt and that all documents are in order within 2 working days.
There client service number promise to call back within 24 hours for you never get an answer.
You can only send emails on which no one respond. You only receive the automatic respond email.
Not even the broker at Alexander Forbes can get hold of one of them so even he is only sending the one email after the other and still no response.
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Replies (3)DF
DEIDRE F's updateReviewer Update
15 Jan 2021, 12:12Corrections:
I'm trying now more than 3 weeks to get hold of someone at claim - withdrawals at Alexander Forbes. They commit to confirm receipt and that all documents are in order within 2 working days. Their client service number promises to call back within 24 hours for you never get an answer. You can only send emails on which no one responds. You only receive the automatic respond email. Not even the broker at Alexander Forbes can get hold of one of them so even he is only sending the one email after the other and still no response.
I'm trying now more than 3 weeks to get hold of someone at claim - withdrawals at Alexander Forbes. They commit to confirm receipt and that all documents are in order within 2 working days. Their client service number promises to call back within 24 hours for you never get an answer. You can only send emails on which no one responds. You only receive the automatic respond email. Not even the broker at Alexander Forbes can get hold of one of them so even he is only sending the one email after the other and still no response.
DF
DEIDRE F's update15 Jan 2021, 12:12
Reviewer Update
Corrections:
I'm trying now more than 3 weeks to get hold of someone at claim - withdrawals at Alexander Forbes. They commit to confirm receipt and that all documents are in order within 2 working days. Their client service number promises to call back within 24 hours for you never get an answer. You can only send emails on which no one responds. You only receive the automatic respond email. Not even the broker at Alexander Forbes can get hold of one of them so even he is only sending the one email after the other and still no response.
I'm trying now more than 3 weeks to get hold of someone at claim - withdrawals at Alexander Forbes. They commit to confirm receipt and that all documents are in order within 2 working days. Their client service number promises to call back within 24 hours for you never get an answer. You can only send emails on which no one responds. You only receive the automatic respond email. Not even the broker at Alexander Forbes can get hold of one of them so even he is only sending the one email after the other and still no response.
Alexander Forbes Financial Services's replyOfficial
15 Jan 2021, 15:53Dear Deidre
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
Alexander Forbes Financial Services's reply15 Jan 2021, 15:53
Official
Dear Deidre
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
Alexander Forbes Financial Services's replyOfficial
18 Jan 2021, 11:42Dear Deidre,
Please be informed we have sent you and email requesting for additional information.
Kind Regards
Please be informed we have sent you and email requesting for additional information.
Kind Regards
Client services
Alexander Forbes Financial Services's reply18 Jan 2021, 11:42
Official
Dear Deidre,
Please be informed we have sent you and email requesting for additional information.
Kind Regards
Please be informed we have sent you and email requesting for additional information.
Kind Regards
Client services