Alexander Forbes Cannot Be Trusted With Your Money

I am extremely disappointed with the service from Alexander Forbes. I was promised an SLA of 20 business days, yet it has been well over a month and my claim has still not been processed.

I reached out to one of their representatives, Amy Makondo, who has essentially ghosted me. When I asked for an update, I was told there was none and that I should call a number for more information. To my shock, the number provided does not even exist. I informed her of this and requested an accurate, up-to-date number, but she has chosen to ignore me since.

This lack of accountability and professionalism is unacceptable. Alexander Forbes cannot be trusted with our finances, and it’s no surprise they have such poor ratings. I would much rather stick with Momentum, who actually deliver on their commitments.