1 reviews | Active since Jun 2016
Alexander Forbes breaks its promises, time after time.
<p>After completing documentation correctly for the payment of unpaid funds the processing of the claim was stalled and not communicated to me as client. The reason for the failure to continue? Additional documents were required, not stated on the initial claim form.<br /><br />A number of calls and e-mails later promises were made as to when all would be complete. This in their 12 week lead-time. Well 12 weeks have passed no payment, no call backs and being pushed from pillar to post.<br /><br />I suspect that this must be one of the most *********** organisations that I have ever had the misfortune to deal with. While the amount of money is really tiny, this has become about the principle.<br /><br />This organisation does not believe in the words of its adverti*****ts, not does it show any level of integrity!</p> <p>A poor, poor reflection on the financial services industry.</p>
Dear Paul,
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
As advised, I will investigate into your query and provide feedback.
Kind Regards,
Kusha Naidoo
Dear Paul,
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
As advised, I will investigate into your query and provide feedback.
Kind Regards,
Kusha Naidoo
