VL
Victoria L
1 reviews | Active since Mar 2024
18 Mar 2024, 16:13
Alexander Forbes
They send automated responses on all emails, I have been struggling with my pension claim since October 2023 it is March 2024. Nobody seems to know how to help me, Call center agents say I must wait for them to reply on my emails, i have a whole trail of emails eith only automated responses, no contact with human beings. They say that my surname is different on their system than the surname on my ID Documents and my Claim form.
I do NOT recommend Alexander Forbes for any services relating to your funds, since you're going to be waiting months for YOUR OWN money.
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Alexander Forbes Financial Services's replyOfficial
19 Mar 2024, 08:25Dear Victoria,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Mar 2024, 08:25
Official
Dear Victoria,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations