Alexander forbes bad service.

I have been in a corporate business for 17 years an never did I ever receive such bad service from a company, This would be the first time I ever had to complain of bad service and unprofessional staff. I would think its unprofessional to exploit staff over social media. I would however have to exploit them. Let me take you through my journey. I called Alexander forbes over the past month and a half to have my pension and profident paid out. I called them 20 times and in all my calls I had to wait between 35-45 min. Out of the 20 consultants 5 has told me that my request was sent to Sars awaiting for Sars to approve my request. I should call Sars for more details after a day or 2. I have call Sars 21 times and they advised me they only received 1 request from Alexander forbes. The request that Alexander forbes has submitted was with an incorrect tax number. At this stage I knew that Alexander forbes is giving me a story and me as customer needs to now run around, keep in mind I wait between 15-20 min per call with Sars too. The 12 consultants asked me to confirm my tax number, I have confirmed my tax number 20 times,an then they say let me check with the administrator and then the call gets put down after 20 minutes after they answered the call. The next 2 consultants confirmed that everything is in order the administrator will process your request. So I tried the app I could not login, I have sent 5 emails to admin, (No feedback and it included my tax verification documents that Sars emailed to me) The last lady I have spoken to advised she could not pick my details so she gave me her Emil address, I asked the lady to confirm that she received it and she advised yes she received it and submitted it to administrators to process it. (NO FEEDBACK) So I have laid a complaint on Alexander forbes website (No Feedback) dates to follow on my next complaint as this seems to be an ongoing follow-up situation. The lady I have spoken to yesterday by the name of Sandra advised me she will call me back or Email me once the system is back up(seems to me the system is still offline) So I as customer asked to which email address will you email me on, customer 101 answer (Let me check an the email address quick) and that told me Im not going to get an email or a call from Sandra.Note that at the beginning of your calls it says all calls are recorded, if I must go external I would have to but I you as a company 7 days to resolve the matter. Sarcastic question(What happened to the forms the company I worked for gave you in which I completed manually).My next request is that I would have to get your ceo email address as I'm going to have to email this to my old ceo.