Alexander Forbes - BAD SERVICE

What a bad experience this is. I have downloaded their app last week Wednesday. The app says 3 working days to link your products. Well it has been 4 and when you phone them they say tomorrrow. This doesnt materialse. Now I get a sms saying my info is incomplete and that they cant find anything to link. Well all the fields have been completed as requested. This after I was told over the phone after complaining this morning that my portfolio will be available tomorrow. Never mind the fact that you get an sms assuring you that your funds will be pad to you within 4 weeks and then getting told over the phone 2 weeks later that it will take another 6 weeks. The call centre operators are not helpful at all as they cant access your info either. Why???? They can see all your details and confirm your ID and cell no and address but cant see your porfolio to give you better info. I have never before experienced such bad service apart from Telkom. looks like AF is going the same route.