LB
Laurissa B
1 reviews | Active since Oct 2013
23 Jun 2022, 17:33
Alexander Forbes bad customer service
I left my company and my last contribution was end of May before 7 June. I call to follow up on my withdrawal claim and get told they busy allocating the last contributions received. I phone again today to get told they haven't received it but yet a week before a different Story. Sort this out with whoever it's not my job and I'm no longer with the company there is no more contributions... Really bad customer service.
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Alexander Forbes Financial Services's replyOfficial
24 Jun 2022, 08:57Dear Laurissa At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
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Alexander Forbes Financial Services's reply24 Jun 2022, 08:57
Official
Dear Laurissa At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
AAAA-5279
AAAA-5279