JS
Johan S

1 reviews | Active since Jan 2026

28 Jan 2026, 12:10

ALEXANDER FORBES

Put my provident fund claim in on 8th of December still awaiting payment got promised for the past 2 weeks that it's gonna be paid out within 2 days then they told me it's on the cheque run when I phoned again they said they had to reject the claim due to putting in the wrong date on the SARS forms now I'm waiting on tax directives day after day they give you their personal numbers doesn't answer calls I'm being assisted by Tumelo Sekete and Siyanda Rixana it's always an issue to get feedback and all the empty promises and each time a new excuse how can such a big company struggle this much honestly it seems like the big companies doesn't care about you or your money either way they're getting paid

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Replies (2)
JS
Johan S's update28 Jan 2026, 12:14
Reviewer Update
They also block your number after a few calls then if you call them from a different number it's apparently their phones being faulty
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply28 Jan 2026, 12:53
Official
 Dear   Johan 

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint. 
 
We will investigate your complaint and provide feedback on the contact details provided.   
 
Regards 
Alexforbes Customer Experience