MB
Monique B
1 reviews | Active since May 2014
05 Apr 2023, 12:14
Alexander Forbes are the worst
I have been trying since August last year (2022) to transfer my Private Retirement Annuity to Sanlam Glacier.
The Request to Transfer form and all the other supporting documents have been submitted THREE times to AFRF Claims, to no avail.
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Alexander Forbes Financial Services's replyOfficial
05 Apr 2023, 13:19Dear Ms. Bosch,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Apr 2023, 13:19
Official
Dear Ms. Bosch,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations