HC
Hermann C

1 reviews | Active since Aug 2017

20 Feb 2026, 16:57

Alexander Forbes are not to be trusted with any documents or investments

When i used to work for standard bank we where forced by Standard bank to use Alexander Forbes as the pension fund investment company,while i was employed,staff where not allowed to get involved with their pension funds,where and how money can be invested,so nearly every staff member at a certain time lost each nearly a million rand due to some mistake,it was kept quite ,and staf where threatened if they tried to sue Alexander Forbes and standard bank for losing the money the staff would be fired,well with this said ,in 2017 i was let go from standard bank,i did not know that 3 months before they and Alexander forbes did the paperwork,the day i made ab appiintment wirh an Alexander forbes agent to tel me to start getting pension funds,and that they will handle alk tax relates documents etc ,that person said they will contact sars ,send documents through etc etc,in 2018 u got a penalty fee of R500 for not sending my documents through,i had to run arround to plead to to standard bank and alexander Forbes for the documents,it rook them 6 months to give me the documents they failed to send to me abd failed to sent to sars themselves,now its ,2026 uts still a cloud hanging over me because if their staff neglegence .whoever i invested my money ,i was not communicated with ,i was not made part of ut,Alexander Forbes are pocketing money from my hard worked money,and still I'm not allowed to have a say in my money.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply23 Feb 2026, 07:54
Official
Dear Hermann
 
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided. 

Regards 

Alexforbes Customer Experience