TD
Toby D
1 reviews | Active since Apr 2024
23 Apr 2024, 14:53
Alexander Forbes - A load of feaces and pee!!!
A **** storm of poor services, dishonesty on the duration of withdrawal claims. Almost down 3 months of inconsistent and accurate feedback whereby you have to continuously are forced to call back to receive your hard earned money. The process is tidious and unnessary especially with tax derivatives as Sars are able to do so within 24hrs but Alexandra Forbes will still continue to give a load of **** storms of excuses. I lodged a claim on the 13th of February however, after nearly 12 weeks. I have notmanaged to receive assistance. Advice to fellow South Africans, do not. Invest your pension money with them or else you will cry real tears.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
23 Apr 2024, 15:00Dear Toby ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Apr 2024, 15:00
Official
Dear Toby ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
